Customer Service

Zak

July 14, 2025 14:53

I trusted MOVA brand and placed an order one week back but after multiple requests there was no information on my delivery or shipment information though the payment has been made long back along with the order.

I would never trust or buy from MOVA as they seems to care least for the customer and does not honor the order placed and a pathetic customer service team with no support.

3

• Official comment

  

  Customer Support Team

  August 06, 2025 07:59

  Dear Customer, 

   

  Thank you for reaching out to Mova. 

   

  We sincerely apologize for the delayed response. We have received your inquiry and are here to assist you. For more detailed information regarding your feedback, please feel free to send an email to support@mova-tech.com, or reach out to our after-sales team via the hotline at <+1 (888) 308-6159> (Monday to Sunday, 9:00 AM to 6:00 PM EDT), and we will be there to help you as soon as possible. 

   

  We regret any inconvenience this may have caused. 

   

  Thank you for your understanding and cooperation. 

   

  Best Regards, 

  MOVA Customer Support Team
• 

  Ian

  August 28, 2025 05:14

  I the S 20 ultra and I’m having a hard time connecting the email and the vacuum did not find the station. How do I know that it’s charging?

  -1
• 

  dennis begos

  August 30, 2025 19:46

  I have a P10 Pro Ultra bought in March. No issues with it but a couple of days ago I noticed the front center wheel came off and the plastic housing was broken. Is this covered under warranty?  Can I get a replacement part?

  0

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