Customer Support Team

Dear Customer,Thank you for reaching out to Mova.We have received your inquiry and have sent you detailed troubleshooting steps. If the issue persists after troubleshooting, please send an email to...

The difference lies in the cleaning sequence and whether both functions are used:Vac (Vacuum only):The robot only performs vacuuming—picking up dust, debris, and hair. No mopping is involved.Vac an...

For the P50 model, which uses a dual rotating mop system, we recommend selecting the “vacuum and mop simultaneously” cleaning mode. You can refer to the provided photo for guidance on how to set it...

Hola, por favor intente los siguientes pasos: Verifique si un problema de red está causando que la aplicación se congele o no responda. Intente conectarse a través del hotspot de su teléfono y obse...

Dear Customer,Thank you for reaching out to Mova.We have received your inquiry and have sent you detailed troubleshooting steps. If the issue persists after troubleshooting, please send an email to...

Dear Customer,Thank you for reaching out to Mova.We have received your inquiry and have sent you detailed troubleshooting steps. If the issue persists after troubleshooting, please send an email to...

Hello! We recommend that you try replacing the side brush with a new one and install it correctly. If it still comes off, it may indicate a fault with the robot’s side brush motor. In that case, yo...

Hello, may I ask which model you are currently using?Are you referring to vacuuming or mopping? We can provide a targeted solution based on your situation.

Hello, may I ask whether your issue has been resolved? If not, please contact us and we will handle your issue properly. We sincerely apologize again for the inconvenience caused.

Hello, please follow the troubleshooting steps below. If the issue still persists, please contact us（please send an email to support@mova-tech.com, or you can contact our after-sales team via the h...