Abnormal water level

Tracy

July 28, 2025 17:49

Hi I just received my MOVA yesterday and am disappointed it’s already having issues. I am getting “abnormal water level in wash bin”.

Water is not being sucked up into the discard water bin and is staying on wash tray. I’ve cleaned it out a few times a don’t see anything that would be clogging it. Has anyone had this issue how did you resolve?

0

• Official comment

  

  Customer Support Team

  July 31, 2025 02:30

  Dear Customer,

  Thank you for reaching out to Mova.

  We have received your inquiry and have sent you detailed troubleshooting steps. We are pleased to hear that your machine is now functioning correctly. If you encounter any problems while using the machine later, please send an email to support@mova-tech.com, or you can contact our after-sales team via the hotline <+1 (888) 308-6159> (Mon. to Sun. 9:00–18:00 EDT), and we will assist you at the earliest opportunity.

  Thank you for your understanding and cooperation.

  Best Regards,
  MOVA Customer Support Team

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