Mova E40 won’t return to dock and won’t charge.

Dawn Ciccone

October 16, 2025 11:51

Even after moving the back to an open space and making sure there was no obstructions, it will still not return to the dock. When I place it on the dock manually it clicks in, but the lights remain red and it’s not charging.

0

• Official comment

  

  Customer Support Team

  October 23, 2025 10:06

  Dear Customer, 

   

  Thank you for reaching out to Mova. 

   

  We’ve received your inquiry and have already sent you an email—please check your inbox. If you have any further questions, feel free to:

  • Email us at support@mova-tech.com
  • Call our support hotline +1 (888) 308-6159 (Mon–Sun, 9:00 AM – 6:00 PM EDT)

  We apologize for any inconvenience and will assist you as quickly as possible.

   

  Thank you for your understanding and cooperation. 

   

  Best Regards, 

  MOVA Customer Support Team

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