Mova V50 freezing
Is anyone else having issues with the Mova v50 freezing after it comes out of the dock? I had this issue last week, and a new firmware update fixed it for a few days but now its back to its old ways, where it comes out of the dock says it is positioning and then doesn't do anything. When you pause and hit return to home, it continues to just stare at you blankly. I've powered down and reboot the device, even did a factory reset with no luck.
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Official comment
Dear Customer,
Thank you for reaching out to Mova.
According to your feedback, the machine relocates after coming out of the base station. Please check according to the following:
1. Confirm whether the firmware version of the machine APP is the latest version. If not, please update to the latest firmware;
2. Check whether the top and shell of the lidar are clean. Wipe the top and shell of the lidar with a clean soft cloth to ensure that there is no dust, water stains or sundries.
3. Avoid the interference of strong light or reflective environment. The robot may be abnormal in direct sunlight or on highly reflective ground (such as glass, mirror floor). Please test in normal light environment
4. Reset the robot, unplug the power line of the base station and restart it, reconnect to the network for mapping, and observe whether the machine is normal after performing a new cleaning task.
If you have any further questions, feel free to:
- Email us at support@mova-tech.com
- Call our support hotline +1 (888) 308-6159 (Mon–Sun, 9:00 AM – 6:00 PM EDT)
We apologize for any inconvenience and will assist you as quickly as possible.
Thank you for your understanding and cooperation.
Best Regards,
MOVA Customer Support Team
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