Error: Wheels are not in contact with the floor

Teresa Latham

January 25, 2026 19:40

Need  we have the  V 50 ultra getting   saying wheels are not in contact  floor reposition and try   turned it off turned it on moved it around. I still keep getting the same error message.

0

• Official comment

  

  Customer Support Team

  January 30, 2026 03:21

  Hello, please follow the troubleshooting steps below. If the issue still persists, please contact us（please send an email to support@mova-tech.com, or you can contact our after-sales team via the hotline <+1 (888) 308-6159> (Mon. to Sun. 9:00–18:00 EDT)）or leave your contact details, and we will arrange repair or replacement（within 30 days) for you. 

  • Please wipe the four cliff sensors on the bottom of the robot with a clean cloth, then start a cleaning task and check whether it works properly.
  • Please reset the robot, reconnect it to the network, recreate the map, then start a cleaning task and check whether the issue is resolved.

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