Dirt not get sucked up to the bag

weavey525

January 29, 2026 23:43

We have the vacuum set up to vac then mop and we have noticed that the dirt is not getting sucked up after it's done vacuuming. It sounds like it's doing it but the dirt stays in the bin. 

0

• Official comment

  

  Customer Support Team

  January 30, 2026 03:18

  Hello, please follow the troubleshooting steps below. If the issue still persists, please contact us（please send an email to support@mova-tech.com, or you can contact our after-sales team via the hotline <+1 (888) 308-6159> (Mon. to Sun. 9:00–18:00 EDT)）or leave your contact details, and we will arrange a replacement with a new machine for you.

  • Please check whether the dust bin is full or if the dust bin filter is clogged. If so, clean it in time.
  • Please check whether the main brush is tangled with debris or foreign objects. If so, remove and clean the main brush.
  • Please check whether the robot’s dust inlet is blocked by foreign objects. If so, clean it to ensure smooth airflow.
  • If the suction level is set too low, please switch to a higher suction level for better cleaning performance. Kindly set the suction mode to “Turbo Mode” (or “Max Mode”).

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